Refund Policy

At Twinleaves, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, we will be happy to offer you a refund or exchange if eligible. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return

Return process
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@twinleaf.no.
Include the original receipt or proof of purchase.
Pack the item securely and send it back to us at

TwinLeaf Group AS
c/o Ida Therese Sjödén
Torshovgata 12b
0476 Oslo
Norway.

Once the returned item is received and inspected, we will process the refund or exchange.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
All products being shipped outside Norway
Customized or personalized products

Shipping Costs:
The customer is responsible for the shipping costs of returns unless the return is due to a defective or incorrect item.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@twinleaf.no.